his summer, you might have noticed a
business traveler at airport security slipping a watch - or what
appeared to be a watch - off his or her wrist and placing it into
the plastic dish. If so, you might have noticed that it was not a
real timepiece but a gizmo of the sort Dick Tracy might wear.
The traveler would have been wearing this unlikely fashion
accessory because he was participating in an unusual study that
sought to determine what caused business travelers to tire, lowering
their away-game performance.
In addition to donning the actigraph - a black watchlike device
that monitors the wearer's movements - the 25 volunteers kept logs
of their daily activities and sleep quality and tested their
reaction times on a hand-held computer. This may sound like "The
Right Stuff" - and the study was, in fact, run by a former NASA
scientist - but it was for a good cause: improving the productivity
of business travelers.
The results are in and some are a bit surprising.
The study was led by Alertness Solutions, a consulting firm in
Cupertino, Calif., that advises companies on sleep issues, and was
sponsored by Hilton
Hotels, Suites and Resorts, which wants to use the results to
figure out what new services and goodies to offer guests to make
them fresher and more alert.
Mark R. Rosekind, president and chief scientist of Alertness
Solutions, says that unlike most similar studies, which are aimed at
making travel safer, this one looks at how exhaustion affects
people's performance on the road. He says he became interested in
analyzing slumber as a Stanford undergraduate when he took the sleep
and dreams course taught for 33 years by the sleep expert William
Dement.
At first Dr. Rosekind did academic work, becoming director of
Stanford's Center for Human Sleep Research. Then he went to NASA,
where for seven years he ran the Fatigue Countermeasures Program.
After a while he realized his findings could be applied to business,
and he started Alertness Solutions.
Some reasons for fatigue on business trips are obvious. People
tend to eat and drink more and exercise and sleep less.
"You get back to that hotel room and it's so easy to sit there
and order room service and watch TV," said Mark McCleary, a senior
consultant with the software company CorVu
in Minneapolis, who volunteered for the test. "And room service is
fatty appetizers and fatty entrees. You can't order chicken breast
with steamed vegetables anywhere. At home, I might be mowing the
lawn or taking a walk."
Mr. McCleary figured that he was an ideal candidate to be
scrutinized. He is on the road two to three weeks a month and often
feels drained.
"I've probably had near misses in car accidents,'' he said. "I
can't remember how many times I've gone back to the hotel and can't
remember my room number. I'm probably not as productive for clients
and I'm billing by the hour. Productivity is important to me and to
my clients."
The experiment sought out travelers going across at least two
time zones for a business trip two to four days in duration. "Two
time zones gives you some kind of body-clock disruption and being on
two to four days is long enough for it to have some disruption to
affect you," Dr. Rosekind said.
The actigraph has an electric sensor that acts like a mercury
switch, recording a movement every time the wearer shifts position;
it also measures sleep quantity and quality. "At NASA, I'd use
electrodes," Dr. Rosekind said. "What's neat about this is you can
wear it on your wrist and it gives us objective measures of the
24-hour pattern of when you're asleep and awake."
The three-times-a-day reaction-time test - or rather, the Walter
Reed Army Institute of Research Psychomotor Vigilance Test -
required users to press a button on a personal digital assistant
whenever the image of a bull's-eye appears on the screen; response
speed is measured in milliseconds, providing a measure of
alertness.
One volunteer, Jennifer Sipala, a consultant for the Army at the
Picatinny Arsenal in New Jersey, said she was surprised at how much
lower her average score on the bull's-eye test was on her travel
days compared with the two (presumably more relaxed) days before the
trip.
This New York-based reporter, having worn the actigraph and taken
the test on a trip to Los Angeles, can confirm that the more tired
you are, the slower you push that little button - no matter how much
your inner coach is goading you to move faster.
In addition to wearing the actigraph and doing the tests, the
volunteers kept logs of their activities. At night, they jotted down
information about their day, like when and what they had eaten, how
much or how little they had exercised, whether they had taken a nap,
how much alcohol or caffeine they had imbibed, how stressed they had
felt and how alert and productive they had been.
In the morning they described their sleep patterns - how long it
had taken to nod off, how well and how long they had slept, how
often they had woken up and how they had felt on getting up.
So what did the study find?
First, business travelers think they perform better and sleep
more than they actually do. While the volunteers ranked themselves
as highly or extremely productive, their performance dropped by
almost 20 percent while traveling. They also reported getting an
hour more sleep than they actually did.
Surprisingly it was the night before the trip that they got the
least sleep - five hours on average. What that means, Dr. Rosekind
said, is that they started the trip practically primed to be
unproductive. "They were miserable from sleep loss even before they
left," he said. To compensate, Dr. Rosekind says, even a 10-minute
snooze at the hotel before a dinner meeting will help. And because
caffeine takes a while to kick in, the two can be combined by
drinking coffee or tea before the nap. To keep alert at business
discussions, he recommends letting as much light into the meeting
room as possible, talking a lot and keeping active, if only by
taking notes.
The study found that exercise was the most effective means of
increasing performance, with those who exercised performing 61
percent better than the nonexercisers on reaction and alertness
tests. It also found that travelers performed best in the afternoon,
not in the morning, as many might suppose.
Dr. Rosekind suggests that if you are going on a two- or
three-day trip from one coast to the other, you should plan meetings
according to your home time because you will not be there long
enough for your internal clock to adjust.
Robert E. Dirks, senior vice president for brand management and
marketing at Hilton Hotels, said the company would use the findings
to develop new products and services that would be announced in
January. He declined to give specifics except to say that they would
be designed "to reduce stress and anxiety and make road warriors
more productive.''
Dr. Rosekind says the study will also help his work. He already
has a handful of other projects focusing on productivity rather than
safety. "I'm really hoping other folks wake up," he said, "and see
the safety side is an issue but there is also a performance
issue."
Readers are invited to send stories about business travel
experiences to businesstravel@nytimes.com.